FAQ

• 1.How do you ensure the quality of customized products?

  We follow strict quality control measures, including raw material testing, in-process checks, and final product testing to meet international standards

• 2.Do you have a minimum order quantity?

  Different products have different MOQ, please consult customer service for details.

• 3.What is your packaging?

  The package of powder is always 1kg /bag 25kg/drum, the inner layer is double waterproof plastic bags. For small bags, we use Aluminum foil bag and water-proof bags inside.

  The package of liquid is 190kg/big iron bucket, 25kg/ plastic bucket, and Aluminum bottle for small quantities.

  For OEM products, we supply different size and design of bags or bottles.

• 4.Can I get some free sample?

  We are happy to provide samples free of charge, you only need to pay for the shipping cost. Please consult customer service for details.

• 5.How is your R & D capacity?

  Our R & D department has a total of 10 personnel, and 4 of them have more than ten years of industry experience. In addition, our company has established R & D cooperation with 14 universities and research institutions in China. Our flexible R & D mechanism and excellent strength can satisfy customers’ requirements.

• 6.What are the acceptable payment methods for your company?

  We accept Bank transfer, Western Union, Paypal, Money gram Alipay and T/T

  In addition, 30% T/T deposit, 70% T/T balance payment before shipment.

  More payment methods depend on your order quantity.

• 7.Do you guarantee safe and reliable delivery of products?

  Yes, we always use high-quality packaging for shipping. We also use special dangerous packaging for dangerous goods, and certified refrigerated shippers for temperature-sensitive goods. Specialized packaging and non-standard packaging requirements may incur additional costs.

• 8.What are your transportation methods?

  We support FedEx, DHL, UPS, EMS, Sea shipping and Air shipping. In addition, we have our special transport line to different countries.

• 9.What is the average lead time?

  For small orders, the lead time is about 5-7working days.

  For mass production, the lead time is 10-20 days after receiving deposit payment.

  It depends on different products and requirements from clients